Question 1

BEFORE BOOKING/MISSING EMAILS

Accepted Answer

You will receive an email from Canine Comforts at the time of booking and it will contain directions and our code of conduct.  It is important you read to ensure the safety of all visitors and their dogs.  Not adhering to the code of conduct could mean future bookings will not be allowed.
PLEASE ADD bookings@caninecomfortsdogpaddock.co.uk AND info@caninecomforts.co.uk to your contact list before booking in order that our automated emails do not get blocked by your email providers or sent to Junk and Spam folders.  If missing an email please check Junk and Spam folders before getting in touch.  As you can appreciate with the facility so busy it will be difficult to answer individual questions promptly.

Question 2

HOW DO I GET IN?

Accepted Answer

You will receive an automated reminder email 8 hours before your session - this will contain all information regarding your visit to the Paddock.

Question 3

ARE THERE OTHER DOGS?

Accepted Answer

This facility is designed to meet the needs of your dog(s) and you.  On occasions there might be another dog nearby in the grooming parlour.

Question 4

IS THERE A POO BIN?

Accepted Answer

Yes there is a poo bin within the paddock.  Please clear up after your dog(s) goes to the toilet and put it in the dog waste bin only, bagged.  If you find the Paddock in a mess, please let us know as steps will be taken to withdraw the facility to persons who abuse the facility.

Question 5

HOW MANY DOGS CAN I BRING?

Accepted Answer

As many as you feel you can handle.  However, if you wish to bring 6+ dogs, we ask that you book a 2 hour time slot, so that you can comfortably get all the dogs back into the car(s), without affecting the incoming users.  This will give you time to undertake a full sweep of the Paddock for dog mess and rubbish.

Question 6

PARKING

Accepted Answer

We have a small car park that can hold about six cars.  Please be aware that there will be other users leaving on your arrival and arriving when you are departing.

Question 7

HOW DO I FIND YOU?

Accepted Answer

If you are coming in from Southampton Road, Lymington then left into Sway Road, then right into Mount Pleasant Lane and it is the fourth driveway on left.   Up the long drive away (slowly), past the house and you will see the Paddock and parking.
If you are coming in from Sway direction, left into Mount Pleasant Lane, carry on round right hand bend, past Passford House Hotel on left, carry on down I line and it’s first drive away on right.

Question 8

HOW DO I CONTACT YOU?

Accepted Answer

If you need to contact us, please email info@caninecomforts.com.

Question 9

WHY DO I HAVE TO KEEP MY DOG ON A LEAD IN THE CAR PARK?

Accepted Answer

Dog(s) must be on a lead in the car park area at all times to ensure their safety at changeovers.

Question 10

WHAT IS THE FENCING LIKE?

Accepted Answer

The paddock’s fencing is made of a combination of wooden and metal fencing.  The minimum height is 6’6” high.  There is wire mesh fencing at the bottom of the metal fencing to prevent small dogs getting out.  The facility has been tried and tested.
There is a main entrance gate at the car park which is closed behind you before opening another gate into the paddock to prevent escapes.
We have done our best to ensure the Paddock is as safe as possible.  However, by booking with us you are accepting responsibility for you, your dogs and family.

Question 11

CAR PARKING

Accepted Answer

The car parking can be seen clearly from the Paddock.  We do not accept any responsibility for the cars in the unlikely event something happens.

Question 12

CAN WE BRING OUR CHILDREN?

Accepted Answer

Yes you can.  However, the Paddock has been put together for the enrichment of dogs, not a play area for children.  There are no guarantees that it is child safe or friendly.  We therefore require you to supervise children closely and use the facility with them at your own risk and we accept no responsibility for accidents or injuries.

Question 13

PICNIC AREA

Accepted Answer

The picnic area has a table and chairs on hard standing and the whole of the paddock can been seen from there.  We ask that you clear away your rubbish on leaving.

Question 14

PAYMENTS

Accepted Answer

You can pay online via your credit or debit card or via PayPal and in person.

FAQs